Updates about our ongoing upgrades and processes to DVR80
Jan 21, 2022
Recently, the team received some case about waterproofing in the group. Although the proportion is very low, we still sorry for the inconvenience caused to users. but please rest assured that the team and distributors will always provide timely and excellent customer service.
As a product designed for bicycles, it can ensure long enough battery life while also being small enough. It is very compact in structure, so the design related to waterproof performance is very challenging. It is reflected in the following points:
1. Physical structure design
2. Product bonding process
According to our assessment, there is a high probability that the reports of water seepage in the fuselage that we have received are caused by the reasons in this link. Therefore, we seek to upgrade the process in this link.
3. Waterproof detection
Updates about our ongoing upgrades and process to make improvements to the product.
1. We are seeking to introduce an automatic dispensing machine based on machine vision, which will precisely ensure that the glue is injected into the slot of the fuselage with an accurate amount and trajectory.
2. We will make small changes on the fuselage and reserve the air vent for waterproof detection. After the 100% inspection is passed, the metal nameplate with the brand LOGO will be pasted.
Regarding the after-sales service of the camera, we are willing to provide additional after-sales service for problems caused by water seepage in the camera due to non-human reasons. Rest assured, our users, that we are willing to stay with you as we do now to listen to your feedback and keep in touch.
Let's make TOOOCycling better together!